SHIPPING POLICY

Last updated: March 25, 2026

At EMG Autoparts, we understand that getting the right parts quickly is critical. That's why we offer reliable, fast shipping across the continental United States and beyond. Please review our full shipping policy below.

Shipping Rates & Methods

Please note: Business days are Monday through Friday, excluding federal holidays. Delivery times begin once the order has been processed and shipped, not from the time the order is placed.

Order Processing

Orders placed before 2:00 PM EST on business days are typically processed and shipped the same day. Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.

During high-demand periods (sales events, holidays), processing may take an additional 1–2 business days.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package in real time. You can also track your order by visiting the carrier's website directly.

Shipping Restrictions

• We currently ship to all 50 U.S. states, including Alaska and Hawaii (additional surcharges may apply).

• We do not ship to P.O. Boxes for Express or Overnight orders.

• Oversized or heavy items (e.g., engines, transmissions) may incur additional freight charges. You will be notified before your order is processed if extra fees apply.

• International shipping is available to select countries. Customs duties and taxes are the responsibility of the buyer.

Damaged or Lost Shipments

If your package arrives damaged, please photograph the damage and contact our support team within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

If your tracking shows "delivered" but you haven't received the package, please check with neighbors and your local carrier first. If the package is still missing, contact us within 7 days and we'll file a claim and work to resolve the issue.

Contact Us

If you have any questions about shipping, feel free to reach out:

• Email: support@emgautoparts.com

• Phone: +1(770) 756-0104

• Hours: Monday–Friday, 8 AM – 6 PM EST